TRADE-IN RULES, PRE-ORDER, RETURN & REFUND POLICY

In With The Old, Out With The New

How To Trade-In Your Old Games

At TinyRobot, we make it easy for you to trade in your old games, if you're looking to change your gaming  collection or you wanted to make room for new titles, all you have to do is to bring your games to our retail store. Our staff will assist you & evaluate the condition of your item.

 What You CAN Trade-In

Trades will ONLY be accepted on games from the following categories:

  • Playstation 4
  • Playstation 3
  • Playstation Vita
  • Nintendo 3DS

 What You CANNOT Trade-In

Trades will NOT be accepted on games from the following categories:

  • XBOX All Generations
  • Playstation Portable PSP
  • Playstation 2
  • PC
  • Burnt/Pirated Games
  • Demo Games
  • Sample/Promo Games
  • Sports game from 2017 and below
  • Games that require an internet connection to play (if the server is no longer available)

 Other Points To Consider

The following will prevent trade ins or lower the trade in price offered:

  •  The game is missing its original case/cover
  • The game is badly scratched
  • The codes that comes with the game has been redeemed

Terms & Condition

Game Trade-In

  • Maximum of 10 copy of any particular title per transaction per person each day for cash trade-in.
  • For points, there are no trade-in limits per transaction.
  • Points cannot be exchange to cash or vice versa.
  • Please note that you may be required to download/purchases additional content to play. Some of the pre-owned games online.
  • Game trade-in is applicable to walk-in customer only during office working hours (Mon-Friday: 10.00 am – 6:30pm & Saturday 10.00 am – 2:00pm).
  • We do not swap trade-ins with new product.
  • You must be over the age of 18 in order to trade-in a game. Photo ID (driver’s licence, Identification Card, or Passport) required. Trade-in offer is available-in store only (subject to change). Value of your trade-in is determined by the make, condition of your game and is only valid until COB on the same day as quoted. Games only accepted as a trade-in against goods purchased in-store (Games are not traded-in for cash).
  • All goods traded-in must have been purchased by you as new goods (i.e. you cannot trade-in goods that were originally purchased by you as second-hand goods). You must produce proof of purchase (i.e. Receipts) for all trade-in goods. If you are not able to produce proof of purchase for your trade-in goods, you are to fill in and sign a Letter Of Undertaking provided by TinyRobot Shd Bhd
  • Trade in values subject to change at any time. All items on this page are advertised in good faith to be currently available. However, unforeseen manufacturing, supply or delivery problems or unexpected demand may occasionally result in 
  • Tinyrobot Sdn Bhd reserve the right to accept or reject the item.
  • In the event it is discovered or found that traded-in used games are stolen or howsoever infringes any laws in force from time to time in Malaysia, Tinyrobot Sdn Bhd shall have the right to surrender the unlawful items to the relevant authorities and Tinyrobot Sdn Bhd shall not howsoever be responsible or liable for any compensation to you and you agree to indemnify Tinyrobot Sdn Bhd against any all fines, claims, action, prosecution, liability arising from your having offered for trade-in unlawful items hereunder.
  • Tinyrobot Sdn Bhd does not furnish or provide any form of warranty in relation to the games which have been exchanged for the traded-in used games hereunder including without limitation warranty in relation to intellectual property rights.
  • Tinyrobot Sdn Bhd reserves the right to vary, add to the terms and condition hereunder.
Console Trade-in
  • You or your guardian must be 18 years of age & above.
  • Game consoles that are qualified for are:
    • PlayStation 3 Slim CECH-2000 series & CECH-3000 series.
    • PlayStation 3 Super Slim CECH-4000 Series.
    • PlayStation 4 CUH -1000 series and newer models.
  • Game console trade-in is applicable to walk-in customer only during office working hours (Mon-Friday: 10.00 am – 6:30pm & Saturday 10.00 am – 2:00pm).
  • Jailbreak or modified console will not be accepted for trade-in.
  • Used game console cannot be swapped with new game console.
  • Game console trade-in is limited to 1 game console per customer per day.
  • Value of your trade-in is determined by the condition of your game console. It is recommended to include the standard accessories that is bundled with the game console as stated below:
    • PlayStation 3 CECH-2000 series, CECH-3000 series & CECH 4000 series:
      • Console unit.
      • Power supply cable.
      • USB cable.
      • HDMI cable
      • DualShock 3 
    • PlayStation 4 CUH-1000 series or newer model
      • Console unit.
      • Power supply cable.
      • USB cable.
      • HDMI cable
      • DualShock 4 Controller (Optional)
    • Game console condition inspection will take 1 working day.

 PRE-ORDER, RETURN & REFUND POLICY

Pre-Order

  • Customer who pre-ordered their game will have 30 days period to collect their game after it is made available to purchase in store. After 30 days, game pre-ordered is considered cancelled & deposit forfeited.

  • Upon pre-order cancellation within 30 days, your deposit will be refunded.

Return

  • Our return policy allows for item(s) return and your choice of a full refund or replacement item(s) within 7 calendar days from the date of purchasedin store or date of received by mail.
  • We do have requirements for processing a return. You may return your item(s) due to any of the following reasons:
  • The item(s) does not function as described in its manufacturer specification.
  • Incorrect/wrong item(s). Not as ordered by you with prove of order
  • Missing part(s) as indicate in the packaging
  • Defect caused from the manufacturer
  • Returned item(s) must be shipped back to us or bring back to our retail shop within seven (7) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
  • Item(s) needs to have the receipt or proof of purchased.
  • The item(s) must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • All sealed must not be opened / broken for software(Games).
  • All the item label and barcode must be remain in original condition.

Refund

  • Once we received your item(s), we will inspect and notify you that we have received your returned item(s).
  • If your refund is approved, we will initiate refund to your credit card (or original method of payment). You will receive the refund within 7 working days, however depending on your card issuer’s policies.
  • Purchase of pre-owned games are not refundable. Buy at your own risk.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

Contact us by email at info@tinyrobotonline.com for any enquiries of return and refund policy.