RETURN & REFUND POLICY
- Our return policy allows for item(s) return and your choice of a full refund or replacement item(s) within 7 calendar days from the date of purchase in-store or date of received by mail.
- We do have requirements for processing a return. You may return your item(s) due to any of the following reasons:
- The item(s) does not function as described in its manufacturer specification.
- Incorrect/wrong item(s). Not as ordered by you with prove of order
- Missing part(s) as indicate in the packaging
- Defect caused from the manufacturer
- Returned item(s) must be shipped back to us or bring back to our retail shop within seven (7) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- Item(s) needs to have the receipt or proof of purchased.
- The item(s) must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
- All sealed must not be opened / broken for software(Games).
- All the item label and barcode must be remain in original condition.
- Once we received your item(s), we will inspect and notify you that we have received your returned item(s).
- If your refund is approved, we will initiate refund to your bank account. You will receive the refund within 3-5 working days.
- Purchase of pre-owned games are not refundable and non-exchangable. Buy at your own risk.
- You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Contact us by email at firstname.lastname@example.org for any enquiries of return and refund policy.