FREQUENTLY ASKED QUESTIONS
Can I change my password? I forgot/want to change my password.
In the Sign In page, simply click on “Reset Password” button. Enter your email address & we will email you the link to change your password. Please make sure your email address is correct. You can change your password in “My Account” under your username anytime.
I wish to change/update my personal details.
Sign in to your account, go to “My Account” under your username. In “My Account” page, go to “Your Details” and click “Change” button to change/update your personal details.
Where will you deliver my order?
We deliver your order throughout Malaysia only (Shipping fee may apply).
Free shipping delivery is applicable for East Malaysia.
- All items for Sabah & Labuan
- Items below 2kg Sarawak
How will you deliver my order?
We are using GDex and Skynet courier service to deliver your order. Delivery would take 1-3 business days. Please expect a longer delivery lead time during promotional periods.
Can I pick-up my order from TinyRobot Store after ordering online at tinyrobotonline.com?
Yes you can. Our store location is TinyRobot Sdn. Bhd., Unit No. Part of 3-32, Third Floor, Suria Sabah Shopping Mall, 1 Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah.
Can I cancel my order after it being shipped?
How long does the new gaming product to arrive after launch if I pre-order them?
It would arrive within 1 - 3 working days due to shipping.