FREQUENTLY ASKED QUESTIONS

PlayStation 5 Pre-Order Inquiry

May I pre-order the PlayStation 5?

We apologise but the Playstation 5 is only for those who have signed up for our waiting list.

May I sign up for the waiting list?

Our waiting list is closed at the moment. We will announce it on our social media when it is open.

I have already signed up for the waiting list, may I know my queue number?

Yes you may! Please provide us with your Full name and phone number you have used to signed up and we will check your queue number for you.

May I order more than 1 unit?

Due to incredible demand, the PS5 console is limited to 1 purchase per customer.

Is there Available stock for walk-in?

With increasing demand & limited availability, there won’t be available stock for walk-in customers at this time.

Account

Can I change my password? I forgot/want to change my password.

In the Sign In page, simply click on “Reset Password” button. Enter your email address & we will email you the link to change your password. Please make sure your email address is correct.  You can change your password in “My Account” under your username anytime.

I wish to change/update my personal details.

Sign in to your account, go to “My Account” under your username. In “My Account” page, go to “Your Details” and click “Change” button to change/update your personal details.

Delivery

Where will you deliver my order?

We deliver your order throughout Malaysia only (Shipping fee may apply).

Free shipping delivery is applicable for East Malaysia.

  • All items for Sabah & Labuan
  • Items below 2kg Sarawak

How will you deliver my order?

We are using GDex and Skynet courier service to deliver your order. Delivery would take 1-3 business days. Please expect a longer delivery lead time during promotional periods.

Can I pick-up my order from TinyRobot Store after ordering online at tinyrobotonline.com?

Yes you can. Our store location is TinyRobot Sdn. Bhd., Unit No. Part of 3-32, Third Floor, Suria Sabah Shopping Mall, 1 Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah.

Can I cancel my order after it being shipped?

No.

How long does the new gaming product to arrive after launch if I pre-order them?

It would arrive within 1 - 3 working days due to shipping.