Frequently Asked Questions

Account

Can I change my password? I forgot/want to change my password.

In the Sign In page, simply click on “Reset Password” button. Enter your email address & we will email you the link to change your password. Please make sure your email address is correct.  You can change your password in “My Account” under your username anytime.

I wish to change/update my personal details.

Sign in to your account, go to “My Account” under your username. In “My Account” page, go to “Your Details” and click “Change” button to change/update your personal details.

Delivery

Where will you deliver my order?

We deliver your order throughout Malaysia only (Shipping fee may apply).

Free shipping delivery is applicable for East Malaysia
  • All items for Sabah & Labuan
  • Up to 2 games for Sarawak

How will you deliver my order?

We are using Skynet courier service to deliver your order. Delivery would take 1-3 business days. Please expect a longer delivery lead time during promotional periods.

Can I pick-up my order from TinyRobot Store after ordering online at tinyrobotonline.com?

Yes you can. Our store location is TinyRobot Sdn. Bhd., Unit No. Part of 3-32, Third Floor, Suria Sabah Shopping Mall, 1 Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah.

Can I cancel my order after it being shipped?

No.

How long does the new gaming product to arrive after launch if I pre-order them?

It would arrive within 1 - 3 working days due to shipping.