PRE-ORDER POLICY

Pre-Order Deposit

  • The RM50 stated in the price refers to deposit. The final price is to be confirmed.
  • Upon game pre-order cancellation more than 1 weeks before game release, the deposit will be refunded within 5 working days. Deposit is non-refundable if pre-order cancellation is less than 1 week before game release.
  • Pre-ordered games cannot be changed less than 1 week before the game release. Upon game arrival, our customer service personnel will contact you for the remaining balance of the price. Make sure to include valid contact no & email address during checkout process.
  • Customer who pre-ordered their game will have 30 days period to collect their game after it is made available to purchase in-store. After 30 days, game pre-ordered is considered cancelled & deposit forfeited.

Pre-Order Full Payment

  • For full pre-order Payment payment, Upon game pre-order cancellation more than 1 weeks before game release, pre-order payment will be refunded in 5 working days. Make sure to include valid contact no & email address during checkout process.
  • Customer who pre-ordered their game will have 90 days period to collect their game after it is made available to purchase in-store. After 90 days, game pre-ordered is considered cancelled & pre-order payment forfeited.

Pre-Order Delivery Option

  • Change in delivery or pick-up option on release date will not be accepted. Request must be done at least 1 business day before product release date to ensure smooth delivery and process.